What is One Touch and how do I use it using PayPal?

Paypal and One Touch

One Touch is the name given to the devices that you may use for all of your PayPal transactions.  One Touch allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your cellphone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. After you opt-in to staying logged-in to your PayPal account, you’ll skip the PayPal log-in screen on future purchases when paying with PayPal using the same device and same browser.

Activating One Touch takes you directly to the payment page and proceed through check out. It also saves you the hassle of entering your password.

Security using PayPal with One Touch

How to use Paypal one touch

PayPal does not share full payment information with merchants when you shop. There are security recommendations PayPal has specifically for One Touch.

You have to be using the same device and browser combination to use One Touch. If you try to update your personal information, you’ll be prompted by PayPal to log in again.

Note that the functionality is limited. For example, you can currently make payments, but you can’t withdraw money, or access your PayPal settings from the PayPal payment screen. This helps prevent those who may get access to this device from accessing sensitive information.

Do not share your device if you’re using One Touch, and if your device is stolen, inform PayPal immediately and log out of your PayPal account.

If your phone is lost or stolen, log in to your PayPal account and change the security settings under Settings. You can also call PayPal customer service, and get  help protect your PayPal account from unauthorized use.

Note you need to only activate One Touch on your personal device or computer and not on a public or shared computer or device to avoid misuse of your PayPal account.

How to activate and deactive One Touch Service?

How to activate Paypal one touch

You only need to authenticate and authorize the use of One Touch once per device or browser. When you activate the functionality with one merchant, you do so with every eligible merchant.

Select ‘Stay logged in for faster purchases’ when checking out with PayPal upon initial log-in. This activates One Touch for that specific device and browser and for all eligible merchants.

You can de-activate One Touch from your PayPal account.  Simply log in, click Settings, and then click Security. Edit your ‘Stay Logged in for Faster Purchases’ option. Business account users can deactivate by clicking the Settings icon and selecting ‘Log out of all devices’ from the drop down menu.

Other alternative methods to de-activate/revoke One Touch are calling PayPal customer service, clearing cookies and changing your password automatically revokes consent.

  • PayPal can force ‘Show Login’ for suspicious activity/account or if a transaction bears higher risk.
  • When you pay with PayPal online, PayPal Buyer Protection won’t be impacted by this functionality and will continue to apply your eligible purchases.
  • To learn more about PayPal Buyer Protection and to see a full list of eligibility requirements and exclusions, you can read their User Agreement. You’ll find the User Agreement by clicking Legal or Legal Agreements on any PayPal page.
  • You can also report your problem in the PayPal Resolution Centre.
  • Remember you cannot select specific merchants to use One Touch. Opting in for One Touch activates the feature for all eligible merchants.
  • Also note that if you’re shopping from a cell phone device that is not your own, simply click the ‘Not Me’ link to log out of PayPal and log back in using your own account. If you attempt to move forward with the purchase using an account that is not yours, you’d be making an unauthorized payment, which is prohibited.
  • If you do this accidentally, you will, in most cases, not be able to close the purchase. In case of any issue you can contact PayPal customer service team immediately so that they can help the real PayPal account holder and the merchant sort this out.
  • Also do not share your device if you’re using One Touch and make sure to log-out before sharing.